Voice over Internet Protocol, VoIP

Voice, video and data networks are rapidly converging. Delivered over wired and wireless connections, these convergent networks can provide real cost and service benefits to even the smallest of organisations.

An organisations Network Design and IT Strategy must account for these technologies and identify the most appropriate ways to continue to utilise existing infrastructure and effectively introduce new technologies and processes.

Key Benefits

Convergent networks are becoming increasingly pervasive because the benefits are being realised. These benefits can include:

• Cost savings by combining voice and data and reducing the cost of supporting separate networks
• Significant call costs savings using Voice over IP (VoIP) technologies
• Telephony management savings on tasks such as moves, adds and changes
• New applications such as collaboration technologies, intelligent call routing, voice logging, speech recognition .

Who should use it?

In the most simplistic terms three types of organisations will benefit most from VoIP.

• Organisations with significant inter-office telecommunications costs. By routing calls via the organisations WAN / LAN these costs can be reduced to the cost of an unlimited internet service of sufficient bandwidth. Pure telecommunication costs are eliminated entirely.
• Organisations with significant interstate or overseas call costs. By leveraging an ISPs infrastructure calls can be routed to exit at the ISPs local exchange to turn each interstate or overseas call into a local call.
• Organisations that that can benefit from the new business tools / software applications that operate on the convergent netowrk to deliver new business opportunities or savings. Such as increased collaboration, call routing, call logging or voice recognition.

A simple cost benefit analysis can identify any VoIP / convergent network opportunities for your business. Most good ISP are able to provide this analysis as part of pre-sales support.

More Information

For more information about VoIP, convergence and good network design, or to have a high level anaylsis of VoIP opportunities conducted for your organisation, please complete the enquiries form below or call us on 1300 30 82 30.