Clients have been relying on Dancrai to support their IT networks for over 10 years.
Over this time Dancrai has developed an efficient and methodical approach to proactively maintain our clients IT systems.
Delivering both a flexible and predictable service Dancrai continue to establish lasting relationships across a variety of market sectors and sizes of organisations.
Dancrai offers IT Support and Maintenance in one of four ways, as illustrated in the following diagram: Casual Support Support Plans Managed Services IT Outsource
Advantages
Some of the reasons clients have chosen Dancrai to assist with IT Support & Maintenance include:
To help create a planned and predictable approach to supporting the IT network.
To lower the total cost of ownership through proactive maintenance and strategic alignment of IT with the business plan.
To increase the reliability, quality and types of IT services offered to support the business.
To improve internal customer service and satisfaction with regards to IT service requests.
To only pay for as much IT support as needed; to have the right level of technical expertise readily available when required.
To improve accountability of IT to the business via regular reports on IT product and service spend.
To instil standard, auditable methods and systems which provide the business with quantitative metrics for measuring the performance of IT services.
To reduce the risk to the business of IT staff turn-over.
To expand service hours to end-users.
Enquiries
If you are interested in making an enquiry, please complete the form below. Fields marked with an * are required.
Proactive maintenance plans
Responsive support escalation
Strategic alignment with the business plan
Take advantage of new technologies and approaches
Customer Service
1300 30 82 30
Call to raise a Support Request or to organise a free consultation. Or email us here.
Casual Support 
