Our Approach

Dancrai has a proven methodology for delivering consistent IT support and services. The Dancrai Approach emphasises:

• Aligning the IT strategy of an organisation with the business strategy and business plan
• Taking advantage of new technologies and approaches as they become business viable. Ensuring continued cost savings or business enabling opportunities are proactively put in front of the customer
• Considering IT infrastructure comprehensively, ensuring that everything is considered strategically rather than in isolation
• Proactive maintenance to prevent issues from occurring. Establishing a Scheduled Maintenance Plan which is customised to identify regular service tasks and responsibilities
• Identifying issues as soon as they occur through early warning systems and remote monitoring services
• Responding to issues quickly through support escalation procedures
• Accountability through online portals and monthly statements of support activity
• Account Management to monitor and facilitate the efficient resolution of issues and to assist with the ongoing strategic implementation and planning
• A team of professional and experienced engineers who can respond to all network issues with a planned, predictable approach.