Dancrai has over 10 years experience providing first and second level telephone and email based helpdesk support for clients.
Dancrai helpdesk experience includes IT technical support, business application and end-user support.
Friendly ... experienced ...
when you need it ...
Reporting and Online Portals
All Dancrai helpdesk requests are logged with a corresponding resolution and effort taken. An online portal is available allowing clients to login and see a summary of helpdesk support activity complete, in progress or yet to be actioned.
Monthly support statements are sent to Dancrai helpdesk clients detailing each support request, resolution and effort taken to resolve.
Experience
Examples of specific helpdesk experience include:
First level helpdesk and 1300 number support to over 2000 system users in offices located through out regional and metropolitan NSW
Over 8 years experience providing telephone and email based first and second level helpdesk support on behalf of a state government department
Help desk assignment to a multi-office consulting services firm including time-zone coverage for international offices.
Enquiries
If you are interested in making an enquiry, please complete the form below. Fields marked with an * are required.
First and second level support
Technical and user support
On-line portal and/ or monthly activity statements
Over 10 years experience
Customer Service
1300 30 82 30
Call to raise a Support Request or to organise a free consultation. Or email us here.
