Dancrai Remote Monitoring is a proactive, network monitoring service designed to identify any system errors prior to them interrupting a clients business operations.
Remote Monitoring checks for network and server faults, failures, and activity that exceeds established thresholds. As an example:
CPU utilisation on key servers
Memory utlisation on key servers
Hard disk capacity on key servers
Average number of user connections
Server error messages
Running processes and Services
Trends across key items such as CPU, RAM and Disk usage
If a significant network event occurs, Dancrai customer service are notified via the Dancrai Network Monitoring dashboard. The client is then contacted and an appropriate action taken.
Remote Support
Dancrai Remote Support allows our service engineers and helpdesk staff to perform network administration tasks and one-to-one helpdesk support remotely from the Dancrai Customer Service centre.
The result:
Reduced cost of providing support services
Improved responsiveness when an issue needs immediate action
Improved helpdesk effectiveness as Dancrai Customer Service can remotely see the users desktop screen and demonstrate answers to questions on-line.
Enquiries
If you are interested in making an enquiry, please complete the form below. Fields marked with an * are required.
Proactive maintenance plans
Responsive support escalation
Strategic alignment with the business plan
Take advantage of new technologies and approaches
Customer Service
1300 30 82 30
Call to raise a Support Request or to organise a free consultation. Or email us here.
