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Client Testimonials

 



We focus on developing strategic relationships with our clients to assist them in improving their business through the effective use of technology.

This focus has resulted in over 90% of clients engaging us in long-term support agreements. But don't just take our word for it, below are some comments from existing clients:

Austral International Press
"Not only does Dancrai provide all of our software support, their Network Services team also takes care of our hardware, network support, internet connection, and backups. We have ongoing support agreements with Dancrai.

Although we were not aware of it at the time of making our software support choices, it does appear that not all software developers can deliver on their promises. We know of a couple of competitors who had disastrous and expensive mistakes. We consider ourselves fortunate that we chose Dancrai as the entire process ran within expected guidelines."

Dr Michael Harsanyi
Managing Director
Austral International Press Agency Pty Ltd

 
Baptist Community Services
"Dancrai staff worked professionally and collaboratively with BCS staff to meet user needs. BCS currently has an ongoing support agreement with Dancrai to provide technical and user help."

Joyce Lim
Community Care Consultant & System Administrator
Aged and Community Care Division
Baptist Community Services
 
KONE Elevators
"Working closely together on large software projects, Dancrai and KONE have set some milestones for excellence in customer service. KONE Australia is seen as a technology leader and innovator, both within the global corporation, and the elevator industry as a whole. For example, with Dancrai's help, KONE Australia was the first office to successfully implement a Mobile Field Services Tool, and this system is now looked to as the prototype solution for a forthcoming global rollout.

Dancrai continues to provide support in the areas of software maintenance, development, and high-level consulting."

Paul Pappas
Systems Manager
KONE Elevators Pty Ltd
 
Department of Ageing, Disability and Home Care (DADHC)
"DADHC sought the software development services of a suitable organisation with experience in the community-based sector to develop software to be used to collect data required for the Home and Community Care (HACC) and Commonwealth and State Disability Agreement (CSDA) Minimum Data Sets, on behalf of DADHC.

From the tender responses, Dancrai was selected to design and develop a prototype of the software to support the project requirements and in a subsequent tender, to build the final version of the system ... Dancrai successfully completed the prototype and build projects under very tight timeframes, and the software has been implemented in service provider agencies across NSW."

Mathew Fante
Project Manager
CSTDA MDS Redevelopment
Department of Ageing Disability & Home Care

 



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