Clients have been relying on Dancrai to support their IT networks for over 17 years. Over this time Dancrai has developed an efficient and methodical approach to proactively maintain our clients IT systems. Delivering both a flexible and predictable service Dancrai continues to establish lasting client relationships across most market sectors and sizes of organisations. 

Dancrai offers IT Support in different ways to suit a clients needs.  Usually an ongoing support relationship is provided in one of 5 ways:

• Casual Support
• Pre-Paid Support Plans
• Fixed Cost Support Plans
• Managed Services
• IT Outsource

Clients with an ongoing support arrangement with Dancrai have access to:

• Dedicated helpdesk engineers
• Multiple certified support engineers assigned to your organisation
• Remote service engineers
• Emergency callout
• Service Level Agreements (SLA)
• Discount support rates
• Monthly status reports
• Proactive network and server monitoring
• Backup monitoring
• Certified and specialist systems engineers as required
• Dedicated Account Manager
• Access to procurement assistance
• Discounted hardward / software

Advantages

Some of the reasons clients have chosen Dancrai to assist with IT Support & Maintenance include:

• To help create a planned and predictable approach to supporting the IT network.

• To lower the total cost of ownership through proactive maintenance and strategic alignment of IT with the business plan.

• To increase the reliability, quality and types of IT services offered to support the business.

• To improve internal customer service and satisfaction with regards to IT service requests.

• To only pay for as much IT support as needed; to have the right level of technical expertise readily available when required.

• To improve accountability of IT to the business via regular reports on IT product and service spend.

• To instil standard, auditable methods and systems which provide the business with quantitative metrics for measuring the performance of IT services.

• To reduce the risk to the business of IT staff turn-over.

• To expand service hours to end-users.